FAQ


When are you open?


For online ordering we are open 24 hours a day - 7 days a week - and during all holidays


How much is the delivery charge?


Delivery for most areas is 1.5KD. For further areas it can increase to a maximum of 5KD.


Do you deliver to my area?


We deliver to anywhere in Kuwait.


How can I re-order products I previously ordered?


Simple! Login with your email and passwords then click proceed to your account page. You will see a list of all your previous orders - simply click re-order on the order you want. If you wish to edit the order, simply proceed to the cart page.


When will you deliver my order?


You can select a delivery time during your checkout process. Otherwise, it takes between 10 to 24 hours to deliver your order depending on the time of day, the traffic level we are facing and your location. 


Is Shopping on jumbo.com Secure?


When you order anything from us your order is made over a secure connection via an SSL (Secure Socket Layer). This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on jumbo.com as safe as possible.


Is my Credit Card/Knet information safe?


In compliance with the highest industry standards, we do not take nor save any of your credit card or Knet information on our servers.

When you make a payment through Knet, you will be directed through a secure connection to the Knet page. Knet will then process the payment and will only send us back a confirmation of the payment. This way, your data will never leave the Knet page.

When you make a payment with your Visa or Mastercard, you will be directed through a secure connection to Bank. NBK Bank will then process the payment and will only send us back a confirmation of the payment. This way, we never store your card number.


Do I have to be home when the order is delivered?


No, just someone to accept and sign for the order.


How can I pay for my order?


You can pay online using:

Knet – Visa – Mastercard - American Express – PayPal - T-Pay or Cash on Delivery

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